Terms & Conditions for National Lottery Casino
These Terms & Conditions ("Terms") explain how National Lottery Casino operates and set out the rules that apply when you use our website, apps and services. By registering for an account, making a deposit, placing wagers, or otherwise using National Lottery Casino you accept these Terms. Please read them carefully and contact our Support team if you have any questions.
Changes to these Terms
We may update these Terms from time to time. When changes are material we will notify you by posting a notice on the site or by email. Continued use after notification means you accept the updated Terms.
1. Acceptance of the Terms
By creating an account and using National Lottery Casino you agree to comply with and be bound by these Terms and any policies or rules we publish. If you do not accept these Terms, do not register or use National Lottery Casino.
2. Eligibility and Account Registration
Eligibility requirements
You must be at least 18 years old and a resident of the United Kingdom or the Isle of Man to register and use National Lottery Casino. You must be physically present in the UK or Isle of Man when accessing the account and playing any games.
One-account policy
Each person may hold only one National Lottery Casino account. Multiple accounts are prohibited and will be handled as set out below under Multi-accounting and Fraud Prevention.
How to register
To open an account you must provide your full name, date of birth, UK/Isle of Man residential address, a valid email address, and a password. You will be asked to register an eligible personal UK/Isle of Man debit card for Instant Win purchases and funding or to set up Direct Debit for eligible draw games via the website.
Account activation
We use automated checks for age, identity and eligibility. Accounts typically activate within 15 minutes if checks pass. If we require additional documents or checks, activation may take up to 24–48 hours.
3. Identity Verification, KYC and Account Accuracy
KYC and identity checks
You agree to provide accurate information and any documents we reasonably request to verify identity, address, payment methods, sanctions status, or to process prize payments. We use these checks to satisfy regulatory and anti-money-laundering obligations.
Accuracy of information
You must keep your account information current and accurate. Notify us immediately of any changes to your name, address, payment details or other account information.
Verification before withdrawals
Before we process withdrawals we may require satisfactory proof of identity and payment-source verification. Large prizes may require additional confirmation and, for prizes above specified thresholds, in-person claim procedures may apply.
4. Account Security and Login
Login credentials
You are responsible for keeping your username and password secure. Do not share your credentials with anyone. Enabling biometric login (Face ID/Touch ID/fingerprint) is optional for supported devices.
Security obligations
You must not allow others to access your account. If you suspect unauthorized access or that your credentials have been compromised, change your password and contact Support immediately.
Session controls
We may enforce session timeouts and other measures. You may also use account settings to enable additional security options such as two-factor authentication where offered.
5. Restricted Behaviour and Prohibited Activities
You must not:
6. Multi-Accounting, Fraud Prevention and Abuse
We monitor for multi-accounting, suspicious wagering patterns, bonus abuse and fraud. Where we suspect multiple accounts, money laundering, or manipulation of promotions, we may:
7. Deposits, Payment Methods and Limits
Accepted payment methods
We accept eligible UK/Isle of Man personal debit cards (required for Instant Wins and account funding), Direct Debit for eligible draw games (website only), PayPal, Apple Pay and Google Pay. We do not permit funding with another person’s card or business accounts.
Minimum and maximum deposits
Minimum deposit: £5. Default weekly deposit ceiling: £500 (this limit may be reduced by you via Spend & Play Settings). Default daily limit: £250. You may set lower limits at any time; increases take effect after 24 hours.
Processing times and fees
Card and digital wallet deposits are typically instant. Direct Debit processing may take 1–2 hours. No deposit fees are charged by National Lottery Casino; third-party bank or card issuer fees may apply.
8. Withdrawals and Payout Procedures
Withdrawal methods
Withdrawals are made to your original funding debit card where applicable, to PayPal, or by bank transfer. Cheques may be used for very large prizes (e.g. prizes above specified high-value thresholds).
Minimums, maximums and processing times
Minimum withdrawal: £10. Standard weekly withdrawal limit: £5,000 for standard accounts; Platinum/Diamond VIP members may have higher limits (e.g. up to £15,000 per week). Debit card withdrawals: 2–3 business days; PayPal: 1–2 business days; bank transfer: 3–5 business days; cheques: 7–10 business days. No withdrawal fees are charged by National Lottery Casino.
Prize confirmation and high-value claims
Prizes up to £500 are auto-credited. Prizes between £500 and £30,000 may require confirmation before payout. Prizes over £30,000 may require an in-person claim and completion of a Prize Claim Form before payment.
9. Bonuses, Promotions and Loyalty
General bonus rules
Bonuses and promotions are available to eligible customers and are subject to specific terms. Only one bonus per player is permitted unless otherwise stated. Bonuses are non-transferable.
Welcome offer
Where applicable, the welcome offer is a 100% match on first deposit up to £500 plus 50 free spins (minimum qualifying deposit: £10). Promo codes must be entered when prompted. Bonus funds and free spins are subject to wagering requirements described below.
Wagering requirements and game weights
Bonus funds are subject to a 35x wagering requirement on eligible games. Game contribution percentages during wagering are: slots 100%, Instant Wins 100%, table games 25%, live casino 10%. Free spin winnings must be wagered 5x before withdrawal. Maximum bet while wagering bonus funds: £5 per spin/hand. Bonus funds and winnings are forfeited if wagering requirements are not met within the promotional expiry period.
Time limits
Bonuses typically expire 30 days after issue unless stated otherwise. Free spins must be claimed within 7 days of receipt and expire 14 days after claim. Other promotions have specific claim and expiry windows which will be published with each offer.
Recurring and other promotions
We may run recurring promotions such as monthly reloads, weekly free-spin drops, seasonal campaigns and cashback offers. Cashback and reloads are subject to qualifying rules and caps (for example, weekly cashback may be 5% on losses with defined minimum and maximum amounts).
Bonus abuse
We reserve the right to void bonuses or winnings where we reasonably believe promotions have been abused. Examples include, but are not limited to, collusion, matched betting intended to extract bonus funds, and using multiple accounts.
Loyalty and VIP
Our loyalty program awards points on wagers and converts points into bonus credit. Points accrual rates and tier benefits are described in the Loyalty Program terms. Tier status and benefits are reviewed periodically. Redemption rules, expiry and conversion rates apply.
10. Gameplay, Fairness and Technical Interruptions
Game fairness
Games on National Lottery Casino use certified Random Number Generators (RNGs) and audited systems to ensure fairness. We work with independent testing bodies and publish RTP and volatility information where available. Certain games may offer provably fair outcome verification.
Game availability and technical faults
We strive to keep games and services available, but from time to time interruptions may occur due to maintenance, updates, or unexpected issues. Where a game outcome is affected by a technical fault, we may void affected wagers, restore balances, or take other corrective action. If a game session is interrupted we will attempt to restore the session or refund any interrupted stake subject to our operational rules.
No guarantees
While we aim to provide reliable service, we cannot guarantee uninterrupted access, error-free play, or outcomes other than those produced by our validated systems.
11. Responsible Gambling and Account Restrictions
Responsible play tools
We provide a range of tools to help you manage play, including deposit limits, daily/weekly/monthly limits, session limits and reality checks. Default deposit and session limits apply at registration and may be adjusted downward immediately; increases may require a 24-hour waiting period.
Breaks and self-exclusion
Break options: short break (1–7 days), medium break (1–4 weeks), long break (1–5 years). Self-exclusion can be immediate with a minimum 6‑month duration for standard self-exclusion; a lifetime exclusion option is available. Self-exclusion and other exclusions will prevent access across our services as required.
GAMSTOP and third-party tools
National Lottery Casino integrates with GAMSTOP, the Great Britain online gambling self-exclusion scheme. You may register with GAMSTOP to exclude yourself from all participating operators; registration takes effect within 24 hours. We also signpost support services and blocking tools such as Gamban.
Support and help
If you are worried about your gambling, please contact our Support team or independently available organisations for confidential help and advice.
12. Suspension, Account Closure and Forfeiture
We may suspend, restrict or close an account where:
13. Intellectual Property
All content on National Lottery Casino including text, logos, graphics, software and game content is owned or licensed by National Lottery Casino and protected by intellectual property laws. You may use our content only as permitted and must not copy, reproduce or redistribute it without prior written permission.
14. Limitation of Liability and Warranties
We provide the platform and services on an “as is” basis. To the extent permitted by law, National Lottery Casino is not liable for indirect or consequential losses, lost profits, loss of data, or losses arising from use of third-party services. We use reasonable measures to secure the platform and user data, but cannot guarantee absolute security.
15. Modification, Suspension and Termination of Services
We may modify, suspend or discontinue features, games or services at any time for maintenance, regulatory, or business reasons. Where possible we will aim to provide advance notice. You may close your account at any time by following the account closure process.
16. Complaints and Contact
Customer Support
For account queries or support contact:
Complaints
If you wish to make a formal complaint:
17. Licensing and Regulation
National Lottery Casino is a UK-regulated operation. We hold a licence issued by the UK Gambling Commission and operate under English law. Disputes arising from these Terms are subject to the jurisdiction of English courts unless otherwise required by law.
18. Privacy and Data Protection
We process your personal data to provide our services, comply with legal obligations and for fraud prevention. Our Privacy Policy explains how we collect, use and retain personal information and your rights. By using National Lottery Casino you consent to the processing described in our Privacy Policy.
19. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the English courts in respect of any dispute which might arise in connection with these Terms.
20. Miscellaneous
National Lottery Casino expects users to play responsibly, keep account details accurate and to comply with these Terms. If you need immediate assistance or have questions about these Terms, contact Support.
