Privacy Policy

Privacy Policy for National Lottery Casino
Introduction

National Lottery Casino is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices and rights available to you. It is written in plain language to help you understand how your information is treated when you use our services.

What Personal Information We May Collect

Account Registration Information

When you create an account with National Lottery Casino we collect information that identifies you and helps us confirm your eligibility. This typically includes:- Full name - Date of birth (to verify age) - Residential address - Email address and mobile telephone number - Chosen username and password - Any verification documents you provide to confirm identity or age

We use this information to manage your account, confirm you meet minimum age and residency requirements, and fulfill our legal and regulatory obligations.

Device and Browser Information

When you access National Lottery Casino we collect technical details about the device and software you use. This may include:- Device type and model - Operating system and version - Browser type and version - Screen size and language settings - IP address and approximate location - Device identifiers and mobile platform identifiers

This information helps National Lottery Casino deliver a stable, compatible experience and troubleshoot technical problems.

Usage Analytics and Behavioural Data

We collect data about how you interact with our platform to improve services and detect issues. Examples include:- Pages and features you visit and the sequence of navigation - Time spent on pages and session duration - Clicks, searches, and feature usage patterns - Errors and crash reports - Aggregated trends such as popular content and access times

This data is used to enhance performance, personalise your experience, and prioritise development.

Technical Logs and Operational Diagnostics

Our systems record operational logs for security and maintenance. Log entries may include timestamps, system events, API requests, and diagnostic details needed to investigate incidents and maintain service health.

Cookies and Tracking Technologies
How We Use Cookies

National Lottery Casino uses cookies and similar technologies (such as pixels and local storage) to provide core functionality, remember preferences, and measure how our service is used. Cookies allow us to:- Keep you signed in during a session - Remember language and display preferences - Provide and test improved features - Analyse usage and performance through analytics tools

Types of Cookies

- Strictly necessary cookies: required for core platform functionality. - Performance and analytics cookies: help us understand usage and improve performance. - Functional cookies: remember choices to improve convenience. - Advertising and targeting cookies: used only with your consent to present relevant communications.

You can manage cookie preferences through your browser settings or via our cookie controls where available. Disabling certain cookies may affect the performance or availability of some features.

Communications and Marketing Preferences
Types of Communications

We may contact you about:- Account and security notifications (mandatory) - Service updates and operational messages (important for use) - Marketing, promotions, and newsletters (optional, with your consent) - Support and follow-up correspondence related to requests you make

Opt‑Ins and Opt‑Outs

You can choose whether to receive promotional communications from National Lottery Casino. You may change your preferences at any time in your account settings or by using the unsubscribe link in promotional messages. Transactional and account security messages are necessary for the operation of your account and cannot be unsubscribed from.

Data Storage, Retention and Deletion
How We Store Your Data

We store personal information on secure servers with industry-standard protections. Data at rest is encrypted and access is restricted to authorised personnel only. Backups and system copies are retained to ensure continuity and allow recovery from incidents.

Retention Periods

We retain personal data only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and for operational needs such as security incident response. Specific retention periods vary by data category; for example:- Account profile and verification records: retained while the account is active and for a period afterward to meet regulatory and operational needs. - Logs and diagnostics: retained for a limited period to support security monitoring and troubleshooting. - Aggregated or anonymised analytics: may be kept long‑term for trend analysis.

If you request deletion of your account, we will deactivate access promptly and remove personal data in accordance with applicable law and our retention schedule. Certain information may be retained where required by law or to protect legal rights.

Security and Account Protection
Measures We Use

National Lottery Casino uses a range of technical and organisational measures to protect personal data, including:- Encrypted transmissions using modern protocols - Encryption of stored personal information - Access controls and role-based permissions - Regular security assessments and external audits - Network protections (firewalls, monitoring, and automated threat detection)

These measures are designed to reduce risk and respond to incidents promptly.

Account Access and Password Protection

Protecting your account is a shared responsibility:- Use a strong, unique password and update it periodically. Our password rules require a minimum length and encourage mixed character types. - Enable multi-factor authentication or biometric login (where supported) for an additional layer of protection. - Keep your contact information up to date so we can reach you about suspicious activity.

If you believe your account has been compromised, contact our support team immediately so we can secure access and investigate.

Session Management and Login Protections

We maintain session controls to help protect users:- Automatic timeouts and session reminders to limit prolonged unattended access - Device recognition and optional remembered devices with user consent - Alerts for sign-ins from new devices or unusual locations

These features help identify and block unauthorised access while keeping legitimate use convenient.

Platform Monitoring and Fraud Prevention

We monitor activity patterns and technical signals to detect and respond to security threats, abuse, and behaviour that may jeopardise the service. Monitoring may include analysis of login attempts, device fingerprints, and usage anomalies. This helps us protect accounts and maintain a safe environment for all users.

Monitoring is focused on identifying risk and safeguarding accounts; it is not intended to collect additional profile information beyond what is necessary for security and operational integrity.

Use of Aggregated and Anonymised Data

National Lottery Casino may transform personal data into aggregated or anonymised forms that cannot reasonably be linked back to an individual. Aggregated analytics are used to produce insights about platform performance, user trends, and feature adoption. Such data is useful for planning improvements and is handled separately from identifiable information.

Third-Party Services and Integrations
Categories of Third Parties

We work with carefully selected third parties to deliver aspects of the service. Categories include:- Hosting and infrastructure providers - Identity and age-verification services - Analytics and performance platforms - Customer support and communication providers - Security and monitoring vendors

We share only the information necessary for those third parties to perform their services and require them to protect your data in line with our standards.

International Transfers

Some third-party service providers may operate outside the United Kingdom. Where personal data is transferred internationally we implement appropriate safeguards such as contractual protections and standard data transfer mechanisms required by applicable data protection laws.

User Rights and Choices
Rights Available to You

Depending on applicable law, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your data (subject to legal exceptions)
Restrict or object to certain processing activities
Request a copy of your data in a portable format
Withdraw consent where processing is based on consent

How to Exercise Your Rights

To exercise any of these rights, contact our Privacy Team or use the account settings where available. We will respond to verifiable requests in line with legal timeframes. If we deny a request, we will explain the reasons.

Complaints

If you are unhappy with how we handle your personal data, please contact us via email so we can attempt to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) or another supervisory authority if you believe your rights have been violated.

Age Restrictions and Protection of Minors

National Lottery Casino is intended for use by adults only. You must be at least 18 years old to register. We do not knowingly collect information from minors. If we learn that we have collected personal data from someone under the required age, we will take steps to remove that information and close the account in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational changes or regulatory developments. Material changes will be communicated by notice on the platform or via email where appropriate. We will indicate the date of the last revision at the top of this page.

Responsible Handling of User Information

We limit access to personal data to employees and contractors who need it to perform their job functions. Staff receive training on privacy responsibilities, and access to systems is regularly reviewed. We aim to be transparent about data practices and to act with respect for user privacy.

Contact and Further Information

If you have questions about this policy or our privacy practices, contact our Privacy Team. Please include sufficient details so we can respond effectively to your request.

Data Controller

National Lottery Casino is the data controller responsible for the collection and processing of personal data described in this policy. Our contact details are available in the platform’s Help section