Cookies Policy for National Lottery Casino
Introduction
This Cookies Policy explains how National Lottery Casino uses cookies and similar browser storage technologies to support session handling, authentication, analytics, performance, user preferences and other browsing functionality. The aim is to describe practical effects, the options available to manage these technologies, and how they support a secure and reliable experience across web and app platforms.
What cookies and similar technologies are
Cookies are small text files stored by your browser or device that help a website remember information about your visit. Related technologies include localStorage, sessionStorage and indexed databases (sometimes called IndexedDB). These stores let a site keep small amounts of information on your device to maintain session state, remember preferences, or optimize content delivery. Tokens kept in secure device storage inside native apps serve a similar purpose for mobile sessions and persistent logins.
Why these technologies are used
They make everyday site functions possible and convenient: keeping you signed in during a browsing session, remembering language or accessibility preferences, collecting aggregated performance data to improve reliability, and protecting account integrity. They allow the platform to restore your session after a short interruption, keep interface settings intact between visits, and help engineers diagnose and fix issues without exposing personal details.
Types of cookies and related uses
Essential cookies
Essential cookies are necessary to operate core features. They support login sessions, confirm authentication tokens, protect the integrity of the session and enable checkout or purchase flows. These cookies are typically marked secure and HttpOnly, and they expire at the end of the browsing session or after a short configured period.
Example behaviors:
Session cookies
Session cookies exist only for the duration of your browser session and are removed when the browser is closed. They are commonly used to preserve in-session state such as open pages, temporary choices and active form data. For users with active sessions, an automatic reality-check or session timer can be driven by session-cookie activity to remind about time spent.
Typical lifespan: until browser close (or app session end). Default session timeout: configured to balance security and convenience (example: 60 minutes of activity with an in-session warning).
Persistent cookies
Persistent cookies remain on your device for a set period to remember preferences and support login persistence between visits. These are used when you choose “remember me,” to keep language choices, or to allow a safer single sign-on user experience.
Typical lifespans:
Functional cookies
Functional cookies enable features you request such as saved favourites, dark mode settings, one-tap game launch preferences or a personalized quick-access menu. They do not profile you for advertising and are focused on your experience and convenience.
Analytics and performance cookies
Analytics cookies collect aggregated, anonymised information about how the site and app are used. These cookies help measure page load times, error rates, session lengths, device types, browser performance and feature usage so teams can prioritise reliability and speed improvements.
How this helps:
Analytics providers may set cookies for aggregated measurement. Data is used in non-identifying form unless you choose to link a browser session to your account through a consenting login flow.
Preference and language settings
Cookies and local storage are used to persist language, accessibility choices, and UI preferences (for example, dark mode and layout selections). When you set a preference, the value is stored so the site displays consistently on return visits across devices where you are signed in.
Login and session continuity
Login persistence is implemented with secure, short-lived tokens stored in cookies or in app-secure storage. These tokens allow a session to continue across pages and, where permitted, across visits (remember-me). For mobile apps, a device token or secure key is used in place of cookies to maintain continuity and to allow biometric re-entry (Face ID / fingerprint) in a protected manner.
Security measures used with these tokens:
Device recognition
Cookies and local storage values may hold non-personal device identifiers to detect familiar devices. Device recognition helps to present appropriate account security steps, reduce friction for trusted devices, and spot unusual sign-in attempts that may prompt additional verification.
Security-related cookies
Cookies used for security monitor session integrity and support fraud detection and abuse prevention. These cookies help flag unusual behaviour and may be combined with server-side signals to trigger protective actions (for example, requiring re‑authentication or temporary session suspension). Security cookies are focused on improving account safety rather than marketing or profiling.
Browser storage technologies beyond cookies
Modern web apps may use:
Third‑party integrations
Certain third-party services such as analytics providers, content delivery networks, payment processors and support tools may place cookies when their code runs on a page. Examples include analytics services that help with site performance and CDN providers that improve load times. Third parties operate under their own policies; you can manage many of these via cookie preference settings or directly through third-party opt-outs.
Marketing or communication preferences
When you opt in to marketing communications, a small set of cookies may be set to remember consent and tailor the communications you receive. Opting out prevents further marketing-oriented cookies from being set, although it does not remove essential or functional cookies required for site operation.
Consent, control and cookie management
Cookie consent management
National Lottery Casino provides a cookie preference interface where you can choose which categories to allow: essential, functional, analytics, and marketing. Essential cookies remain active for site operation. Choice changes take effect immediately for newly set cookies; removing consent may require a page reload or sign-out to complete.
Browser cookie controls
Most browsers allow you to view and control cookie settings. You can:
If you prefer not to store non-essential cookies, adjust settings in your browser or use the site cookie preferences tool. For native apps, you can manage app permissions and clear app data via your device settings.
How to clear or disable cookies
Clearing cookies is usually done through the browser’s Settings or Privacy section. Steps vary by browser, but typically involve:
Site functionality when cookies are disabled
Disabling cookies or blocking storage can affect how National Lottery Casino works:
If you wish to minimise tracking but keep full functionality, allow essential and functional cookies while disabling analytics and marketing cookies in the cookie preferences.
Technical diagnostics, performance optimisation and aggregated analytics
Role of cookies in diagnostics and optimisation
Performance cookies and related storage capture aggregated timing, error and load data to identify regressions and improve responsiveness. This enables product teams to prioritise fixes (for example, image optimisation that reduces bandwidth). The data used for such work excludes personally identifying details unless you have explicitly consented and linked that session to an account.
Aggregated analytics information
Reports derived from analytics are aggregated and used to improve navigation flows, reduce page load times, and refine prioritisation of mobile and web features. Insights include device type distribution, common error pages, and average session lengths. These aggregated insights guide product decisions and do not target individuals.
Additional operational notes
Retention of cookie data
Retention periods vary by cookie category. Essential session cookies are short-lived; persistent cookies that store preferences or consent typically remain for months to allow convenience; analytics cookies may persist for longer but are used in aggregate. You may review exact cookie lifespans via your browser’s developer tools or the cookie preference panel.
Mobile apps and native storage
Native iOS and Android apps use secure device storage for tokens and preferences rather than standard browser cookies. App settings include options to clear local data and revoke persistent login tokens. Biometric sign-in stores a device-scoped token in secure hardware-backed storage; removing app storage or uninstalling the app will invalidate those tokens.
Changes to this policy
As technologies and services evolve, cookie practices are periodically reviewed and may be updated. Changes will be reflected on this page and, where required, you will be asked to review or renew your cookie preferences.
How to contact us about cookies
For questions about cookie practices, to request details on cookies set in your browser, or to ask for a record of the persistent identifiers used for your account sessions, please use the contact options provided within the National Lottery Casino platform.
If you need to act immediately:
National Lottery Casino aims to balance a smooth, personalised experience with clear, manageable controls. Adjust settings anytime to match your comfort level with cookies and local storage.
